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21+ only — valid government photo ID required at checkout and on delivery · Adult signature on every alcohol shipment · Curbside-style carrier handoff, no unattended drop-offs · Support: [email protected] · +1 212 555 0142
Spirit Forage brand mark Spirit Forage
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Spirit Forage information

Returns and Refunds

The short version

Alcohol cannot be returned the way an ordinary online purchase can, because once a sealed bottle of spirits leaves our control we cannot lawfully take it back into stock and resell it. That means we cannot accept a change-of-mind return. What we can and will do is make things right when the fault is ours or the parcel arrived in poor shape.

When we refund or replace

  • The bottle arrived broken, leaking or visibly damaged in transit.
  • The bottle that arrived is not the bottle you ordered, or differs from the listing in a material way.
  • The parcel was confirmed lost by the carrier.
  • The carrier refused to complete the adult-signature handoff and returned the parcel unopened.

Report it promptly

Tell us within 48 hours of delivery, or of the expected delivery date if nothing arrived. Use the support address below and include the order number, a short description of the problem, and photographs of the parcel and the bottle as it arrived. Photographs decide most cases quickly, so take them before you discard any packaging.

Condition and packaging

Keep the bottle, the carton, the foam insert and the carrier label until the claim is closed. The condition of the outer box is often the evidence that decides whether a loss is a packing failure, a carrier handling issue or something that happened after delivery. If the seal is broken and the bottle is still substantially full, do not pour it away; we may ask you to keep it while the claim runs.

Damaged in transit

A damaged parcel is our problem to solve, not yours. We will open a carrier claim, and in most cases we will send a replacement or issue a refund without waiting for the carrier to finish its process. Where a single-vintage or single-cask listing cannot be replaced, the refund is the remedy.

How refunds are issued

Refunds go back to the original payment method, for the item value plus any shipping charge you paid, unless the loss was caused by an incorrect address supplied at checkout. Your bank or card issuer may take several business days to post the credit. We will confirm by email when the refund has been submitted on our side.

Orders cancelled before dispatch

If you cancel before the parcel is handed to the carrier, we refund in full with no deduction. Once a parcel is in transit it is subject to the rules above, because it can no longer be intercepted reliably.

Contact

Start every claim at [email protected] or .Registered business details and alcohol licence information are available on request from customer support.