Shipping Policy

Where we deliver

This store ships within the United States only, and only to addresses where we are permitted to deliver alcohol. We do not ship to post office boxes, parcel lockers, freight forwarders or any address that cannot accept an in-person handoff. Some states restrict alcohol delivery entirely, and some prohibit it in specific counties or dry jurisdictions. Our shipping restrictions page lists those cases, and checkout will decline an address it cannot lawfully serve.

Adult signature, always

Every alcohol shipment travels with an adult-signature requirement. The carrier will ask for government photo identification and will record the date of birth of the person accepting the parcel. If nobody aged 21 or over is available, the carrier will make further attempts and will eventually return the parcel to us. We cannot arrange unattended delivery, a neighbour’s signature, or a note left at the door.

Cost and how it is calculated

Shipping is charged on the actual packed weight of the order, not on a flat per-bottle figure, because a 700 ml glass bottle weighs close to 1.4 kg once packed for transit. Orders containing two or more bottles are consolidated into one parcel where the carrier’s weight limit allows, which usually costs less than shipping the same bottles separately. Any handling surcharge or free-shipping threshold that applies will be shown in the cart before you pay.

Packing

Bottles are packed to survive the journey. Each bottle is wrapped in a moulded foam shell, seated upright inside a corrugated insert, and boxed so the neck cannot bear weight. Upright packing matters for two reasons: it keeps the liquid away from the cork or cap during transit, and it lets a leak show itself before the box is opened. Fragile tape and a clear alcohol label are applied to every parcel.

Timing

Orders placed on a business day before the daily cutoff are handed to the carrier the same or next business day. Transit time then depends on destination and carrier network, typically a few business days within the continental United States and longer for distant or rural addresses. Weather events, peak season and carrier backlogs can extend this. Tracking details are sent by email once the label is created.

If something goes wrong

If tracking stalls, if the carrier reports a failed delivery attempt, or if your parcel arrives with visible damage, contact us with the order number. We will open a carrier investigation and, where the parcel is confirmed lost or damaged, refund or replace it. Keep the original packaging until the issue is closed, because carriers may ask for photographs. Details of the refund process are on our returns and refunds page.

Contact

Shipping questions: [email protected] or .Registered business details and alcohol licence information are available on request from customer support.